pok365 Frequently Asked
Questions

Creating a pok365 account takes under three minutes. Visit pok365.bet, click the registration button, and fill in your name, Pakistani mobile number, email address, and date of birth. You must be 21 years of age or older to register. Once submitted, you will receive a verification code on your mobile number to activate your account.

pok365 requires a government-issued photo ID for KYC — a valid Pakistani CNIC (Computerised National Identity Card) is the most commonly accepted document. You may also submit a passport if your CNIC is unavailable. In some cases, proof of address such as a recent utility bill from Karachi, Lahore, or any other Pakistani city may also be requested. KYC is mandatory before processing your first withdrawal.

On the pok365 login page, click the "Forgot Password" link. Enter the mobile number or email address registered to your account and you will receive a reset link or one-time PIN. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact pok365 live chat support for assistance.

No. pok365 strictly enforces a one-account-per-player policy. Each player may hold only one active account, tied to one Pakistani mobile number and one verified identity. Duplicate accounts are prohibited under our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balances held in them.

To permanently close your pok365 account, contact our support team via live chat or email. Before closure is processed, any remaining balance will be returned to your registered payment method. If you are closing due to gambling concerns, we strongly recommend using the self-exclusion tool instead, which also prevents re-registration. Account closure requests are processed within 48 hours of verification.

Log in to your pok365 account, navigate to the Deposit section, and select JazzCash as your payment method. Enter the amount you wish to deposit — the minimum is Rs 500 — and follow the on-screen instructions to authorise the payment via your JazzCash wallet or the JazzCash mobile app. JazzCash deposits are processed instantly and funds appear in your pok365 account within seconds.

The minimum deposit on pok365 is Rs 500 for most payment methods including JazzCash and EasyPaisa. For bank transfers via HBL, UBL, or Meezan Bank, the minimum may vary but is generally Rs 1,000. There is no maximum deposit limit enforced by pok365, though your individual bank or mobile wallet provider may have their own daily transfer caps.

JazzCash and EasyPaisa withdrawals from pok365 are typically processed within 1 to 4 hours after approval, making them the fastest withdrawal options available. During peak times — such as after a high-traffic PSL match night — processing may take slightly longer. Bank transfers to HBL, UBL, or Meezan Bank accounts take 1 to 3 business days. All withdrawals require completed KYC verification.

pok365 does not charge any platform fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges, which are outside pok365's control. For USDT TRC20 withdrawals, blockchain network fees (gas fees) apply and are borne by the player. Always check the withdrawal confirmation screen for a full fee breakdown before confirming.

The minimum withdrawal amount on pok365 is Rs 1,000 for JazzCash, EasyPaisa, and bank transfers. For USDT TRC20, the minimum withdrawal is equivalent to approximately 10 USDT to cover network fees. Withdrawal requests below the minimum threshold cannot be processed. Your account must also have completed KYC verification before any withdrawal is approved.

Yes. pok365 accepts deposits via direct bank transfer from all major Pakistani banks including HBL, UBL, and Meezan Bank. In your pok365 account, go to Deposit, select Bank Transfer, and you will be provided with the deposit account details. Bank transfers typically take 1 to 3 business hours to reflect in your pok365 balance. Always use the exact reference number provided to ensure your deposit is correctly matched.

pok365 offers a wide range of slot games from leading international game providers. The catalogue includes classic 3-reel slots, modern 5-reel video slots with bonus rounds, progressive jackpot slots, and themed games. Popular titles span a variety of themes from traditional Pakistani aesthetics to international blockbusters. You can browse the full slot library under the Slot section of the pok365 platform without needing to deposit first.

Cricket betting on pok365 covers all major formats — Test matches, ODIs, T20Is, PSL, the ICC Cricket World Cup, and the Asia Cup. You can bet on match winners, top batsmen, top bowlers, total runs, first wicket method, and dozens of other markets. Live in-play betting is available during matches, with odds updating ball by ball. Simply navigate to the Cricket section, select your match, choose a market, enter your stake in PKR, and confirm your bet.

Yes. pok365 is fully optimised for mobile browsers on both Android and iOS devices. The platform works smoothly on any smartphone — no app download is required. Simply open pok365.bet in your mobile browser, log in, and you have full access to cricket betting, PSL markets, live casino, and slot games. The mobile experience includes live betting with real-time odds updates during PSL and international cricket matches.

RTP stands for Return to Player — it is the percentage of all wagered money a slot or casino game pays back to players over time. For example, a slot with 96% RTP returns Rs 96 for every Rs 100 wagered on average across millions of spins. All games on pok365 are sourced from certified providers whose RTP figures are audited by independent testing laboratories. pok365 operates under an international gaming license which requires provably fair gaming standards.

pok365's live casino section features real dealers streaming in real time, offering games including Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Teen Patti-style tables. Games are hosted from professional studio environments and streamed in HD. Live casino is accessible on both desktop and mobile, making it easy to join a table from anywhere in Pakistan during a PSL break or after the cricket match ends.

pok365 offers a welcome bonus to newly registered players who make their first qualifying deposit. The welcome offer includes a deposit match bonus and may include free spins on selected slot games. The exact bonus percentage and amount are displayed on the Promotions page within your pok365 account after registration. All welcome bonuses are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it converts to real withdrawable cash. For example, a Rs 1,000 bonus with a 30x wagering requirement means you need to place Rs 30,000 in total bets before withdrawing bonus-derived winnings. On pok365, the specific wagering multiplier for each bonus is stated clearly in the terms attached to that promotion. Cricket betting may contribute differently than slots toward clearing wagering requirements.

Yes. pok365 runs dedicated seasonal promotions timed to major cricket events including PSL, the ICC Cricket World Cup, and the Asia Cup. These promotions typically include enhanced odds on marquee matches, deposit bonuses for cricket bettors, cashback offers, and free bets. Promotions are announced via the pok365 platform and via email to opted-in players. Check the Promotions section of your account during cricket season for the latest active offers.

pok365 rewards regular players through an ongoing loyalty programme. As you play — whether betting on cricket, spinning slots, or playing live casino games — you accumulate loyalty points that can be redeemed for bonus credits or other rewards. High-volume players may qualify for VIP status, which comes with dedicated account management, faster withdrawals, and exclusive promotions. Details of the current loyalty programme are visible in your pok365 account dashboard.

Most pok365 bonuses are available regardless of which deposit method you use, including USDT TRC20. However, certain promotions may be restricted to specific payment methods — for example, a JazzCash-exclusive deposit bonus. Always check the individual promotion's terms and conditions in your pok365 account before depositing to confirm which payment methods qualify. If in doubt, ask our live chat support team before making your deposit.

If you request a withdrawal from pok365 before completing the wagering requirements attached to an active bonus, the bonus and any winnings derived from it will be forfeited. Your original deposited real-money balance (minus any amounts already wagered) remains withdrawable. It is always worth checking your bonus progress in the Promotions section of your pok365 account before submitting a withdrawal request to avoid accidentally forfeiting bonus funds.

pok365 operates under an international gaming license issued by a recognized offshore regulatory authority. This license requires pok365 to maintain fair gaming standards, player fund segregation, responsible gaming tools, and AML compliance. Players in Pakistan access pok365 under the jurisdiction of this international license. pok365 does not hold a Pakistani domestic gaming license, as no such licensing framework currently exists in Pakistan for online gambling.

The minimum age to register and play on pok365 is 21 years. This is a strict requirement enforced through our KYC identity verification process. Any account found to belong to a player under the age of 21 will be immediately suspended, all winnings forfeited, and deposited funds returned to the original payment method. pok365 is committed to preventing underage gambling and takes this responsibility seriously across all operations.

To self-exclude from pok365, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion, select your preferred duration (minimum 6 months, up to permanent lifetime exclusion), and confirm your request. Self-exclusion is processed within 24 hours. Alternatively, contact pok365 live chat support and a team member will initiate the self-exclusion on your behalf immediately, without requiring you to navigate the settings yourself.

Yes. pok365 provides deposit limits, loss limits, and session time limits, all configurable directly in your account's Responsible Gaming settings. You can set limits on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it takes effect — a deliberate safeguard to give you time to reconsider. These tools are available to all registered pok365 players at no cost.

If you believe a minor may have accessed or registered on pok365, contact our support team immediately via live chat or by emailing support@pok365.bet. pok365 takes underage gambling extremely seriously. Our compliance team will investigate the account in question promptly and take appropriate action, including immediate account suspension, as required by our international gaming license obligations and our internal child protection policy.

pok365 customer support is available 24 hours a day, 7 days a week via live chat on the pok365 platform — this is the fastest way to get help for account, payment, or game-related issues. You can also reach the support team by email at support@pok365.bet. pok365 does not currently offer telephone support. All queries, including responsible gaming requests, are handled by trained staff and acknowledged within a few hours.